Full course description
The Customer Experience Difference
Location: Virtual
Start Date: April 8, 2026
Time: 12:00 pm – 1:00 pm
Course Description:
The first seven seconds shape customer impressions, the key behaviors that elevate service, and the phrases your team should never use. This 60-minute virtual training session will explore the power of the first seven seconds.
What You Will Gain:
Those first seven seconds with a customer can determine everything. This session breaks down what truly sets exceptional service apart, the must-have behaviors that shape a memorable experience, and the phrases that instantly undermine it. If you want your team delivering service that stands out—in the right way—this is the primer.
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(712) 274-6418 | 8:00 am – 5:00 pm | Mon - Fri